Merchant Experience Specialist

Link Business Process Inc. · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-06

FULL_TIME⭐ TERVERIFIKASI

Rp 8,000,000 - Rp 12,000,000 per bulan

Join Link Business Process Inc. as a Merchant Experience Specialist and become the bridge between our valued merchants and internal teams. In this dynamic role, you will ensure seamless communication, resolve technical and non-technical inquiries, and enhance the merchant experience. Located in the vibrant city of Denpasar, you'll be part of a growing team dedicated to delivering exceptional service.

As a Merchant Experience Specialist, you will handle daily merchant inquiries, provide technical support, and work closely with cross-functional teams to resolve issues efficiently. You'll use tools like Zendesk, Slack, and internal CRM systems to manage and streamline merchant interactions. This role offers a unique opportunity to grow within a company that values innovation and employee development.

If you're passionate about merchant success and want to make a tangible impact, Link Business Process Inc. is the place to be. We offer a competitive salary and a collaborative work environment.

📋 Tanggung Jawab Pekerjaan

Manage and resolve merchant inquiries through various channels, including email, phone, and chat.
Provide technical support and troubleshooting for merchant issues.
Collaborate with internal teams to ensure seamless communication and issue resolution.
Use Zendesk, Slack, and internal CRM systems to manage merchant interactions efficiently.
Monitor and analyze merchant feedback to identify trends and areas for improvement.
Develop and implement processes to enhance the merchant experience.
Train and mentor new team members on best practices and procedures.
Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Computer Science, or a related field.
Minimum of 3 years of experience in customer service or a similar role.
Proven experience with Zendesk or similar customer service software.
Excellent communication and problem-solving skills.
Strong organizational and time management skills.
Proficiency in English, both written and spoken.
Ability to work in a fast-paced environment and meet tight deadlines.
Certification in customer service or related field is a plus.