IT Support Engineer Supervisor

Join Gulbrandsen Technologies Indonesia as an IT Support Engineer Supervisor and lead a dynamic team in ensuring seamless IT operations across Bali. In this pivotal role, you will oversee IT infrastructure, cybersecurity, and support services while driving compliance and efficiency. Based in Bali, you'll work closely with a team of IT professionals to maintain and enhance the company's IT systems, ensuring minimal downtime and maximum productivity. This is your chance to make a significant impact on the IT landscape of Bali.

As an IT Support Engineer Supervisor at Gulbrandsen Technologies Indonesia, you will be responsible for managing a team of IT support engineers, ensuring they deliver top-notch service to our clients. You will work with tools like ServiceNow, Jira, and Microsoft 365 to streamline IT operations and improve service delivery. This role offers excellent opportunities for growth and professional development, with a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the IT support team, ensuring high levels of service quality and customer satisfaction.
• Manage and maintain the company's IT infrastructure, including servers, networks, and security systems.
• Develop and implement IT policies and procedures to ensure compliance with industry standards and regulations.
• Provide technical leadership and mentorship to the IT support team, fostering a culture of continuous learning and improvement.
• Monitor and analyze IT performance metrics to identify areas for improvement and optimize service delivery.
• Collaborate with cross-functional teams to ensure seamless integration of IT solutions with business objectives.
• Stay up-to-date with the latest IT trends and technologies, and recommend appropriate solutions to enhance the company's IT capabilities.
• Ensure the security and integrity of the company's IT systems, implementing robust cybersecurity measures to protect against threats.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support and management roles.
• Certifications such as CompTIA A+, CompTIA Security+, or Cisco CCNA are a plus.
• Proven experience in managing IT teams and driving IT projects to successful completion.
• Strong knowledge of IT infrastructure, including servers, networks, and security systems.
• Excellent leadership and communication skills, with the ability to mentor and guide a team of IT professionals.
• Familiarity with IT service management tools such as ServiceNow, Jira, and Microsoft 365.
• Strong problem-solving skills and the ability to make sound IT decisions under pressure.

🛠️ Keahlian

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