Online Marketing & Customer Communication Specialist (Logistics)

Join PT Djasa Autotrans, a leading logistics company in Jakarta, as an Online Marketing & Customer Communication Specialist. In this dynamic role, you will be the bridge between our customers and our logistics services, ensuring seamless communication and exceptional customer experiences. You'll leverage tools like Google Analytics, SEMrush, and Hootsuite to drive our digital marketing efforts and manage our social media presence. This is a unique opportunity to grow within a company that values innovation and customer satisfaction.

As an Online Marketing & Customer Communication Specialist at PT Djasa Autotrans, you'll spend your days crafting compelling marketing campaigns, analyzing customer data, and providing top-notch support to our clients. Our office in Penjaringan, Jakarta Raya, is a vibrant hub of activity, and you'll be part of a team that's dedicated to delivering reliable logistics solutions.

📋 Tanggung Jawab Pekerjaan

• Develop and implement digital marketing strategies to increase brand awareness and drive customer engagement
• Manage and optimize our social media presence on platforms like Facebook, Instagram, and LinkedIn
• Analyze customer data using tools like Google Analytics to identify trends and improve marketing campaigns
• Provide excellent customer support through various communication channels, including email, phone, and live chat
• Coordinate with the marketing and logistics teams to ensure seamless integration of marketing efforts with our services
• Monitor and report on the performance of marketing campaigns and customer communication efforts
• Stay up-to-date with the latest trends and best practices in digital marketing and customer communication
• Assist in the development and implementation of new marketing initiatives and projects

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field
• 2-4 years of experience in digital marketing, online advertising, or customer communication
• Proficient in using digital marketing tools such as Google Analytics, SEMrush, and Hootsuite
• Strong understanding of social media platforms and best practices for engagement and content creation
• Excellent written and verbal communication skills in Indonesian and English
• Ability to work independently and as part of a team in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Familiarity with logistics and transportation industry would be a plus

🛠️ Keahlian

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