Customer Service Representative (SAR GraPARI) - Yogyakarta

Join Infomedia Nusantara as a Customer Service Representative (SAR GraPARI) in Yogyakarta and become a key player in delivering exceptional customer experiences. This role offers a dynamic environment where you will coordinate with team leaders, supervisors, and other team members to ensure customer satisfaction and resolve issues efficiently. As part of the GraPARI program, you will work closely with the government to provide high-quality customer service, utilizing tools like CRM systems and communication platforms to streamline processes and enhance customer interactions.

In this role, you will handle a variety of customer inquiries, complaints, and requests, ensuring that all interactions are conducted professionally and courteously. You will also be responsible for maintaining accurate records of customer interactions and providing regular reports to your supervisor. This position is ideal for someone who is passionate about customer service and wants to make a difference in the community.

Infomedia Nusantara is a leading company in the customer service industry, known for its commitment to excellence and innovation. Located in the heart of Yogyakarta, our office provides a welcoming and supportive environment where you can grow both personally and professionally. We offer competitive salaries, comprehensive benefits, and opportunities for career development.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints through various channels, including phone, email, and chat.
• Coordinate with team leaders and supervisors to ensure timely and effective resolution of customer issues.
• Maintain accurate records of customer interactions using CRM systems and other relevant tools.
• Provide regular reports to supervisors on customer satisfaction metrics and service performance.
• Utilize communication platforms to streamline customer service processes and enhance customer interactions.
• Ensure all customer interactions are conducted professionally and courteously, adhering to company policies and procedures.
• Assist in training and mentoring new team members to maintain high service standards.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and other customer service tools.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with government customer service programs and procedures.
• Excellent problem-solving and conflict resolution skills.
• Ability to work well in a team and collaborate effectively with colleagues.

🛠️ Keahlian

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